What we do
Smarter at every step of the patient journey.
From the first ad to the operation — and the months after a patient goes home — we digitalize Vanity's work and make it remarkably efficient, measured by outcomes.
Smarter acquisition
Every ad and campaign Vanity runs, tracked end to end — and turned into clear decisions.
The reality at Vanity
Vanity advertises across many channels; the numbers behind them are hard to read at a glance.
What we engineered
We follow every campaign across many signals — CTR, cost, return — and turn them into a clear decision-support layer. It sharpens the calls; it does not manage the budget.
Websites & landing pages
Every Vanity website and campaign landing page, designed and run in-house — fast, on-brand, built to convert.
The reality at Vanity
Across Vanity's brands, sites and landing pages drift, slow down, and fall out of step with the campaigns driving them.
What we engineered
We build and run all of Vanity's sites and landing pages end to end — fast, on-brand, and tuned to the campaign behind each click.
Patient engagement
Patients answered in seconds on any channel — bots that triage, arrange doctor consultations, hand off to a rep, or close the sale themselves.
The reality at Vanity
Vanity's patients arrive on every channel, at every hour — more than any human team could answer instantly.
What we engineered
Smart bots, in production for two and a half years, answer instantly on web, WhatsApp and Instagram: they triage, arrange doctor consultations, hand off cleanly to the right rep, and can carry a sale through on their own.
Lead routing & sales operations
Every enquiry in front of the right person, in real time, with nothing lost.
The reality at Vanity
By hand, routing roughly 100,000 enquiries a year is slow and error-prone.
What we engineered
Rule-based real-time assignment, the CRM kept in sync, and ad-to-CRM attribution closed end to end.
Conversation intelligence
Every conversation read, what works surfaced, and a nudge the moment it matters.
The reality at Vanity
Reviewing and coaching every conversation by hand does not scale to Vanity's volume.
What we engineered
Every conversation is analysed automatically, feeding a reporting and improvement loop, with real-time intervention.
Sales forecasting
Vanity's pipeline turned into a forecast the operation can plan around.
The reality at Vanity
Without signal, planning runs on guesswork.
What we engineered
Smart forecasting built from Vanity's real pipeline signal.
Revenue & finance control
Revenue reconciled across every channel, so finance always knows where the money is.
The reality at Vanity
Vanity's revenue lands across many channels — hard to see and reconcile by hand.
What we engineered
Automated, channel-by-channel revenue control for Vanity's finance team.
Patient experience, end to end
With each patient through the operation and the months back home, via experience bots that keep in touch.
The reality at Vanity
Care usually goes quiet the moment a patient heads home — the moment reassurance matters most.
What we engineered
Experience bots follow each patient through treatment and for months after they return home — checking in, answering questions, and flagging anything that needs a human.
Smart by default
Wherever a decision repeats, quiet intelligence sits behind it.
The reality at Vanity
Repetitive decisions across the operation quietly drain capacity.
What we engineered
Quiet intelligence embedded across Vanity's operation, for measurable efficiency.
